Yugo · Birmingham, England
This is a live UK-based role at Yugo, a UK Skilled Worker sponsor tracked by Sponsorly AI against the Home Office register. Posted 22 September 2026. Listed as open until 1 November 2026.
Assistant Residence Manager Location: Crown Place, Birmingham Working Period: Full time Reports to: Residence Manager Salary: £33,475 Key Objectives of the Role Yugo is the trusted name for student housing, globally. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo, we like to do things differently. It's about people, planet, and passion. Our Assistant Residence Managers are part of a team of awesome Yugoers across the globe, who will support you to ensure we are consistent in the service we provide to our students. #Futureshapers who want to positively influence and shape the lives of others students and Yugoers. Ensuring that we delivering the best possible experience for our students supporting them to live their best life while driving occupancy in our spaces. This role requires a hands-on approach to work, ensuring we deliver a cost-effective facilities and maintenance services. While being responsible when the Residence Manager is not on the property, ensuring all aspects of the residence continue running smoothly. Key Responsibilities 1. Support Managing our Spaces Support the management of our spaces ensuring the smooth running of the operational calendar and student lifecycle from arrival, departure, and summer turn around. Use your upbeat, open minded and outgoing personality to lead, mentor and guide our junior team members. Overseeing the regular health & safety inspections ensuring students and Yugoers remain safe, reviewing hazards and risks and ensuring safe working practices are followed. Manage incident response in the absence of Resident Manager ensuring high standards of overall property presentation through inspections, working with the facilities team to ensure maintenance-related issues are resolved. Ensure all administration duties are completed, including the processing of bookings, check in / out, early leavers, no shows, debt chasing, raising and receipting of purchase orders, student payment plans and room moves, arrears issues and any University nominations agreements. Manage Student Accounts and Arrears Performance. Take ownership of the residence arrears process and debt management strategy. Monitor student accounts to ensure payments are received in accordance with tenancy agreements. Act as the Responsible Person for water hygiene, ensuring safe management and compliance of site water systems, assisting in arranging any remedial actions or water testing required following Legionella Risk Assessments, and ensuring the site remains compliant with the Yugo Water Hygiene Management Plan 2. Support the sales cycle and delivering on Income Targets Contribute to achieving all sales targets to ensure occupancy targets are met or exceeded. Drive sales conversions through responsive, proactive follow-up to queries and excellent customer service; own the arrears management process, ensuring team members are focused on reducing debt to a minimum. Support in delivery of all KPIs of…
Listing tracked by Sponsorly AI from Yugo's own job posting. Apply directly with the employer — Sponsorly does not process applications.