Gearset Limited · Cambridge, United Kingdom
This is a live UK-based role at Gearset Limited, a UK Skilled Worker sponsor tracked by Sponsorly AI against the Home Office register. Posted 18 September 2026. Listed as open until 18 October 2026.
Many companies pay lip-service to "Customer Success". At Gearset, we're looking for an experienced Customer Onboarding Manager to join a company where it's a core part of our DNA. You'll get to work in a high-trust environment where you're given the freedom and support to succeed without internal politics and endless red-tape. Our Customer Success team is class leading, and we'll set you up to succeed with industry recognised training, and a chance to build deep technical knowledge on Salesforce DevOps. WHAT'S THE OPPORTUNITY FOR A CUSTOMER ONBOARDING MANAGER AT GEARSET? - You'll own the onboarding projects end to end. From the moment a customer signs, you’re their lead point of contact and accountable for getting them live, on time and set up properly with Gearset. - You'll be working with some of the world's largest and most recognisable brands, such as Sony and DHL, helping them get onboard with Gearset. - Through a highly consultative approach and deep understanding of our users, you'll guide customers through the critical early phase of their time with us, typically a three to four month project. - You'll run a portfolio of concurrent onboardings, which means judging where to spend your time, spotting the project that's drifting before it becomes a problem, and keeping momentum across all of them. WHAT YOU’LL ACHIEVE - Lead onboarding projects from close-win to go-live. You set the plan, drive it, and are accountable for the outcome. - Run the technical deep dive that establishes how each customer works, how their environments are structured, and what needs to change before they can get real value from Gearset. - Keep customers moving forward. Code freezes, sandbox refreshes and new repositories all rely on customers taking action at the right time. A big part of this role is keeping those commitments on track, following up proactively, and being comfortable having direct conversations when something is at risk of slipping. - Own communication and manage stakeholders, from the admin doing the work to the executive who signed the contract, and keep both engaged for the full project. - Build robust onboarding plans at the outset of each engagement so the customer is fully aware of their responsibilities and deliverables at each stage. - Run effective product training and pipeline setup sessions, presenting to experienced and senior stakeholders to showcase the platform and advise on how best to use it. - Work closely with CSMs, Customer Success Engineers and DevOps Architects, bringing in specialist support where a project needs it, while remaining the person accountable for delivery. - Identify and communicate key milestones, deliverables and measures of success for each customer, and take the project through hypercare, sign-off and a clean handover to the ongoing relationship. ABOUT YOU - You have two or more years of onboarding or implementation experience at a SaaS business, in a technically-minded role. - You've previously run projects, n…
Listing tracked by Sponsorly AI from Gearset Limited's own job posting. Apply directly with the employer — Sponsorly does not process applications.