Careers at Eucalyptus · UK - HQ - London
This is a live UK-based role at Careers at Eucalyptus, a UK Skilled Worker sponsor tracked by Sponsorly AI against the Home Office register. Posted 25 September 2026. Listed as open until 25 October 2026.
About Eucalyptus We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: Supporting patients living with obesity across our 5 markets Received selective NICE endorsement to provide services to the NHS Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. Why this role matters We're building one of the world's largest digital healthcare companies, and a better kind of healthcare with it. No waiting rooms, no phone queues, no repeating your story. Care that knows your health, any hour of the day, for millions of patients globally. Our patients don't walk into a clinic. When they have a question about their treatment, a delivery, their results, a side effect or a payment, they talk to our patient facing team. That conversation often decides whether someone trusts us and stays on their treatment. If patients can't get help quickly and safely, nothing else we build matters. This role leads that work across every brand and market. It's a senior leadership role reporting to our Chief Commercial Officer. You'll work directly with market GMs and the leaders of Clinical, Product, Growth, Finance and AI on the calls that shape how we grow. How we think about patient operations Resolution is the measure. We judge ourselves on whether the patient's problem is fully fixed, safely, the first time. Every contact tells us something. Most patient questions point to something upstream we can do better across Product, Clinical or Growth can fix. Growth shouldn't automatically mean more headcount. Where capacity sits is a design decision. We don't automate to deflect. If AI handles a conversation, it has to handle it better: faster, more personal, just as safe. Where it can't, a human does. Service makes money as well as costing it. Supporting patients to achieve great outcomes, payment recovery and proactive outreaches are part of the job. Good market leads make the call themselves. A function that runs through one person can't keep up with a business growing this fast, your job is to build the system that works What you'll own 1. The operating model. One performance rhythm across market teams, Manila, workforce planning, AI and partner operations. Monthly reporting that GMs and the leadership team use to make decisions. 2. Resolution and …
Listing tracked by Sponsorly AI from Careers at Eucalyptus's own job posting. Apply directly with the employer — Sponsorly does not process applications.