Relay Technologies Limited · London - On-site
This is a live UK-based role at Relay Technologies Limited, a UK Skilled Worker sponsor tracked by Sponsorly AI against the Home Office register. Posted 1 October 2026. Listed as open until 31 October 2026.
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M) led by deep-tech investors Plural, and a recently closed Series B ($95M), Relay is scaling faster than 99% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. THE TEAM • ~160 people, around half in engineering, product and data • 45+ advanced degrees across computer science, mathematics and operations research • Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle • An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation THE ROLE As Employee Relations Lead, you'll be the person our sortation centre teams turn to when something goes wrong on site: a complaint, a grievance, a conduct or performance issue. You'll get to the bottom of what happened, handle the individual case fairly and thoroughly, and then step back and ask the bigger question: how do we reduce the risk or stop this from happening again? You'll be based at our London HQ, travelling to our sortation centres roughly one to two days a week to be visible on site, build relationships with site leadership, and handle cases in person where it matters. This is a hands-on role. You'll run your own caseload from end to end, while also building the systems, policies and training that turn individual incidents into lasting process improvements. WHAT YOU'LL DO - Own complex ER cases end to end, including grievances, disciplinary and conduct matters, ensuring fair investigations, clear outcomes and strong case records. - Partner with sortation leadership, Be the end-to-end point of contact for people matters across the network, bring a clear view of people risk and priorities to leadership conversations, and turn then into operational plans - Advise and coach site managers so they can confidently handle lower-level employee relations issues themselves. - Manage legal risk, including early conciliation, tribunal preparation and external employment counsel where required. - Build and improve ER processes, using case data and recurring themes to strengthen policies, escalation routes, training and early-warning indicators. - Create a scalable ER framework that can be applied consistently across existing and new sites and stays aligned with employment law changes. - Be highly visible on site, building trust with operatives and managers and helping sites prepare proactively for peak periods and increased case volumes. WHO WILL THRIVE IN THIS ROLE? - Strong end-to-end ER case managemen…
Listing tracked by Sponsorly AI from Relay Technologies Limited's own job posting. Apply directly with the employer — Sponsorly does not process applications.