Kaluza · Bristol, England, United Kingdom; Edinburgh, Scotland, United Kingdom; London, England, United Kingdom · £47k–£59k
This is a live UK-based role at Kaluza, a UK Skilled Worker sponsor tracked by Sponsorly AI against the Home Office register. Posted 23 September 2026. Listed as open until 23 October 2026.
Location : London / Bristol / Edinburgh UK (Hybrid) Salary : £47,200 - £59,000 Level : C2 Team : Kaluza Product Specialists (KPS), Product & Tech Operations This role can be located in London, Bristol or Edinburgh, and requires existing right to work in the UK. At this time, we are not able to offer visa sponsorship for this role. We are committed to building a diverse, global team and our sponsorship policy is evaluated on a role-by-role basis. We encourage you to keep an eye on our careers site to stay informed about future opportunities where we are able to offer visa sponsorship. Kaluza is the Energy Intelligence Platform, turning energy complexity into seamless coordination. We help energy companies overcome today’s challenges while accelerating the shift to a clean, electrified future. Our platform orchestrates millions of real-time decisions across homes, devices, markets and grids. By combining predictive algorithms with human-centred design, Kaluza makes clean energy dependable, affordable and adaptive to everyday life. With teams across Europe, North America, Asia and Australia, and a joint venture with Mitsubishi Corporation in Japan, we power leading companies including OVO, AGL and ENGIE, as well as innovators like Volvo and Volkswagen. What will I be doing? Kaluza Product Specialists are the retail-energy experts who build the processes that catch what the core platform automation misses. When a customer journey breaks across billing, contracts and metering at once, no single product team owns the fix and the platform doesn't yet cover it. That is our work: find the affected accounts in the data, apply the correct and compliant remediation through internal platform APIs, and audit every action so the outcome is defensible to a client and a regulator. You'll sit within KPS, part of Product & Tech Operations alongside Client Support and Platform Performance Assurance. Some of what reaches you arrives by escalation from the Client Support teams and service desk, from incident and problem management, or from a product team that has hit the edge of what its own domain can resolve. Key Responsibilities Escalation & In-Depth Analysis Take escalations from Client Support, incident and problem management, and product teams, and own the analysis through to a decided course of action Identify the genuinely affected cohort across multiple platform domains, rather than the cohort that's easiest to query Decide the correct and compliant remediation, accounting for regulatory limits (back-billing, customer protection obligations) and downstream financial and accounting effects Feed findings back into the originating incident or problem with the evidence and trace references behind them to avoid silent resolutions Judge, at intake, whether something is a one-off cohort or a recurring pattern that warrants a built process Data Engineering & Cohort Detection Build and own scheduled SQL models (dbt on Databricks, Dataform on BigQuery) that dete…
Listing tracked by Sponsorly AI from Kaluza's own job posting. Apply directly with the employer — Sponsorly does not process applications.