Greater London Authority · London
This is a live UK-based role at Greater London Authority, a UK Skilled Worker sponsor tracked by Sponsorly AI against the Home Office register. Posted 25 September 2026. Listed as open until 28 October 2026.
Corporate Resources and Business Improvement The Resources and Business Improvement directorate is led by Dianne Tranmer. It is responsible for: People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance, Executive Support Team and leadership of all our shared services across the GLA Group. About the team The UCD team brings together specialisms including digital engagement, service design, user research, business analysis, content and interaction design and performance analysis. The UCD team works in partnership with policy, programme teams and colleagues across the GLA to ensure we are putting users first to solve the right problems, and designing to meet the GLA's aims and the needs of Londoners. By making user insights and data visible and actionable, we enable efficient, effective decisions and support the delivery of efficient services that create meaningful, lasting impact. About the role This is a leadership role within the User Centred Design team, in the GLA’s Digital Experience Unit. The User Centred Design team brings together specialisms including digital engagement, service design, user research, business analysis, content and interaction design and performance analysis. These specialisms work in harmony with a shared mission to make all products and services as inclusive, accessible and user-centric as possible. The Lead BA will lead the DEU’s Business Analysis team, representing the BA function and working with the Head of UCD and other colleagues to set the direction for business analysis within the GLA. They will manage the Business Analysis team, ensuring quality and consistency across their work, overseeing business analysis activities on projects, guiding the team in applying UCD principles and practices throughout the project lifecycle, ensuring solutions meet both business and user needs. They will be able to work in highly complex problem spaces, which may span multiple products or services. To set the foundations for intuitive, successful and user centred products and processes by working closely with stakeholders across City Hall. What your day will look like You will be leading the DEU’s Business Analysis team, representing the BA function and working with the Head of UCD and other colleagues to set the direction for business analysis within the GLA. You will be supporting the setup and implementation of the UCD team operating models, working collaboratively with your colleagues to improve UCD and DEU ways of working. You will be working with other colleagues in the UCD team and wider DEU, in a collaborative way, helping to plan project activity. You will allocate work in the Business Analysis team; mentoring and guiding your team to do the work. You will be working with your team to ensure quality and consistency across their work, overseeing business analysis activities on a portfolio of projects, guiding the team in applying UCD principles and pr…
Listing tracked by Sponsorly AI from Greater London Authority's own job posting. Apply directly with the employer — Sponsorly does not process applications.