First Mile · London, England
This is a live UK-based role at First Mile, a UK Skilled Worker sponsor tracked by Sponsorly AI against the Home Office register. Posted 24 September 2026. Listed as open until 24 October 2026.
First Mile is a leading UK sustainability services provider and certified B Corp, delivering waste management and recycling solutions to more than 40,000 business customers nationwide. Operating across retail, hospitality, commercial offices and mixed-use estates, the business combines technology-enabled services with established recycling infrastructure to drive high recycling rates, transparent reporting and measurable environmental impact. Backed by Warren Equity Partners, First Mile has ambitious plans for both organic and acquisitive growth and is actively pursuing opportunities to strengthen its market position through strategic acquisitions — including the recent addition of Greenzone Facilities Management to the Group. It's an exciting, fast-moving environment where our people play a central role in supporting growth, integration and delivering an exceptional service to our customers. About the Role As an Operations Support Executive (OSE) , you will play a key role in supporting First Mile’s day-to-day collection and delivery operation. Working closely with drivers, supervisors and other operational teams, you will help ensure that routes are dispatched effectively, operational issues are resolved quickly and accurate information is maintained across our systems. This is a fast-paced, hands-on operational role where priorities can change throughout the shift. You’ll need to be organised, confident communicating with drivers and colleagues, comfortable using multiple systems and able to make practical decisions when things don’t go according to plan. As a PM OSE, you will also play an important role in maintaining control of the operation overnight and ensuring that outstanding issues and key information are clearly handed over to the following shift. The existing OSE training programme covers dispatch, operational systems, missed collections, planning, night operations and shift handovers. Duties and Responsibilities Support the dispatch of drivers and ensure drivers, vehicles, loaders and routes are correctly allocated. Monitor collection and delivery rounds throughout the shift and respond to operational issues as they arise. Maintain accurate operational information in Salesforce and other operational systems. Investigate and reallocate missed collections, urgent collections, extras and new service requirements. Communicate regularly with drivers regarding route changes, priority collections, access issues and other operational requirements. Monitor priority customers and collections to help ensure important services are completed. Support fleet management during the shift, including vehicle changes, availability and operational issues. Carry out appropriate yard checks and ensure relevant operational checks are completed. Support loader checks and other requirements specific to the PM/night operation. Prepare Detrack phones and delivery documentation where required. Monitor relevant vehicle maintenance information and escalate issues…
Listing tracked by Sponsorly AI from First Mile's own job posting. Apply directly with the employer — Sponsorly does not process applications.