Marshalls PLC · Sandy, England
This is a live UK-based role at Marshalls PLC, a UK Skilled Worker sponsor tracked by Sponsorly AI against the Home Office register. Posted 23 September 2026. Listed as open until 24 October 2026.
Orders Advisor and Team Leader Sandy (Hybrid) Competitive Salary, plus bonus & benefits At Marshalls plc, we believe building tomorrow's world starts with what we can create together today. Since the 1890s, we've grown from a Yorkshire stone business into a leading UK manufacturer of building, roofing and landscaping solutions. Built on generations of expertise, we're known for quality, innovation and sustainability, helping our customers bring their vision to life and create places that work today and last for generations. Together, we're building tomorrow's world. Our Marshalls Landscape division is now looking for a Team Leader to inspire and support our team of Order Advisors, ensuring our customers receive a first-class experience from order to delivery while driving performance, continuous improvement and teamwork. So, what’s the mission? You'll be responsible for leading a team of Order Advisors, ensuring workloads are organised, service levels are achieved and customers receive an outstanding experience from order through to delivery. Alongside leading the team, you'll remain hands-on by supporting with customer orders, resolving complex enquiries and helping the team manage busy periods. You'll be responsible for: Leading, coaching and developing a team of Order Advisors to deliver excellent customer service. Organising workloads and resources to ensure customer demand is met. Monitoring team performance against key operational metrics and taking action where improvements are needed. Supporting the team with escalated customer enquiries, delivery issues, returns and after-sales queries. Processing customer orders accurately and supporting with complex or high-priority orders when required. Proactively managing customer orders, deliveries and site bookings to ensure projects stay on track. Working closely with Internal and External Sales teams to identify opportunities and support sales growth. Encouraging a culture of continuous improvement by identifying process improvements and sharing best practice. Developing the team's knowledge of products, systems and processes to build capability and confidence. Ensuring standard operating procedures are understood and consistently followed across the team. What are the mission-critical skills? We're looking for someone who enjoys balancing leadership with being hands-on and operational. You'll ideally have: Previous experience leading, coaching or mentoring a customer service, order management or sales support team. Experience working within a customer-focused environment where service and accuracy are critical. A hands-on leadership style with a willingness to support operational activities alongside managing the team. Strong organisational skills with the ability to prioritise workloads and adapt to changing demands. Confidence managing escalated customer issues and resolving problems effectively. Experience monitoring KPIs and using performance data to drive improvements. Excellent communicat…
Listing tracked by Sponsorly AI from Marshalls PLC's own job posting. Apply directly with the employer — Sponsorly does not process applications.