WaterAid · London, England
This is a live UK-based role at WaterAid, a UK Skilled Worker sponsor tracked by Sponsorly AI against the Home Office register. Posted 21 September 2026. Listed as open until 21 October 2026.
Supporter Care Advisor Contract type: Permanent, Full time, 35 hours per week Location: London, UK UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person. Salary: £29,470 per year with excellent benefits Change starts with water. Change starts with you. Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future. About WaterAid We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen. About the team The Supporter Care Team have great conversations with both current and potential supporters to build engagement and support. Through delivering a wonderful experience for our supporters this builds long term loyalty crucial to our fundraising strategy. About the role As one of our Supporter Care Advisors , you will deliver an exceptional supporter experience, and work closely with fundraising teams to drive sustainable change. In this role, you will: Be the first point of contact and build relationships with current and existing supporters Engage, inspire and motivate people to support WaterAid for the long term over phone, email, post and social media Support a programme of outbound calling and stewardship to engage those supporting WaterAid through organised or their own fundraising events Ensure all requests for information or resources are accurately fulfilled and recorded Champion WaterAid’s commitment to equity, inclusion and safeguarding. Requirements To be successful, you will need: Proven experience of excellent customer/supporter service skills, demonstrating empathy, understanding and enthusiasm to support a wide variety of queries Proven ability of writing upbeat and engaging communications Proven ability to build great personal conversations and truly engage with the public – over phone, email and post Self-motivated with the ability to take initiative and identify areas for improvement – proactive data issue identification and problem-solving abilities Although not essential, we’d prefer you to have: Previous experience in a front-line supporter/customer care role in a similar supporter/customer service environment An empathy with overseas development issues View the full job description here Closing date : Applications close 12:00 PM UK time on Monday 28 September . Interviews are expected to take place week commencing 5 October . How to apply: Click Apply to upload your CV only and Cover Letter. Can I use Artificial Intelligence (AI) techn…
Listing tracked by Sponsorly AI from WaterAid's own job posting. Apply directly with the employer — Sponsorly does not process applications.